Frequently Asked Questions

Everything you need to know about BGTracker's order import automation, buying group sync, and profit tracking features.

How does the automatic order import bot work?

BGTracker automatically scrapes and imports your orders from Amazon, Walmart, Target, Best Buy, and Costco. Simply connect your retailer accounts in the desktop app, click the import button, and all your orders download instantly - no manual CSV exports or spreadsheet copy-pasting required.

Can I import orders from multiple Amazon/Walmart/Target accounts?

Yes! You can connect unlimited retailer accounts depending on your plan. The Shrimp plan supports 1 retailer account, Shark supports 3 accounts, and Whale supports unlimited accounts across all supported retailers (Amazon, Walmart, Target, Best Buy, Costco).

How do I sync tracking numbers to my buying group automatically?

BGTracker integrates directly with BuyingGroup, BuyForMeRetail, and other popular buying groups. After importing your orders, click the sync button to automatically upload all tracking numbers to your buying group in bulk. No more manual copy-pasting or CSV uploads.

Does this replace my order tracking spreadsheets?

Absolutely! BGTracker eliminates the need for Excel or Google Sheets for order management. It automatically imports orders, tracks delivery status, matches payouts, calculates real profit after fees, and manages returns/disputes - everything you used spreadsheets for, now automated.

Can I export my order data to CSV or Excel?

Yes, you can export all your order data, profit reports, and payout history to CSV/Excel format anytime. Perfect for tax filing, accounting, or sharing data with your accountant.

How does payout matching and profit tracking work?

BGTracker automatically imports payouts from your buying groups and matches them to your orders. It calculates your real profit after deducting retailer fees, buying group fees, cashback, returns, and chargebacks - giving you accurate profit margins in real-time.

Is my order data and retailer login information safe?

Yes, 100% safe. All your data is stored locally on your computer only. BGTracker never uploads your retailer logins, order details, or buying group credentials to our servers. We physically cannot access your data - it stays on your device.

Does BGTracker work for high-volume resellers?

Yes! BGTracker is built for scale. It can process thousands of orders in seconds, handle bulk tracking uploads, and manage multiple retailer accounts simultaneously. Many resellers processing 500+ orders per week use BGTracker daily.

Can I track returns, disputes, and refunds?

Yes, BGTracker has built-in return and dispute management. Track stolen packages, INR (Item Not Received), refund status from buying groups, chargebacks, and more. See which issues are pending vs resolved at a glance.

Do I need to keep buying group spreadsheets anymore?

No! BGTracker replaces all your buying group spreadsheets. It automatically imports payouts, tracks which orders are paid, manages disputes, and syncs tracking numbers - all the manual work you did in spreadsheets is now automated.

How is this different from manual order scraping?

Manual scraping means downloading CSV files, cleaning data, copying to spreadsheets, and manually matching everything. BGTracker does all of this automatically with one click - saving you 6+ hours per week of tedious data entry.

Can I use BGTracker for retail arbitrage?

Yes! BGTracker is specifically built for retail arbitrage resellers who work with buying groups. It handles the entire workflow: import orders from retailers, sync tracking to buying groups, import payouts, calculate margins, and track profits.

Does BGTracker work on Mac and Windows?

Yes, BGTracker is a native desktop application available for both Windows and macOS (including Apple Silicon M1/M2/M3).

How do I upload tracking numbers in bulk to buying groups?

After importing your orders, BGTracker extracts all tracking numbers automatically. Click the 'Sync to Buying Group' button and it bulk uploads all tracking numbers to your connected buying group instantly - no CSV formatting or manual uploads needed.

Can I manage orders from Best Buy and Costco?

Best Buy and Costco support is coming soon! Currently, BGTracker fully supports Amazon, Walmart, and Target order imports with automatic tracking sync.

Is there a free trial?

Yes! All new users get a 14-day free trial with full access to all features. No credit card required to start. You can connect one retailer account during the trial.

What happens to my data if I cancel?

Since all data is stored locally on your computer, your order data remains on your device even after canceling. You just won't be able to import new orders or sync to buying groups without an active subscription.

How much time does BGTracker save compared to spreadsheets?

Most users save 6-10 hours per week. Tasks that took hours (importing orders, matching payouts, uploading tracking, calculating profits) now take seconds. The more orders you process, the more time you save.

Still have questions?

Can't find the answer you're looking for? Our team is here to help you get started with automated order imports and buying group sync.